CML has been selected as a finalist at this year’s Global Freight Awards, which took place in November at the Royal Lancaster Hotel, London. The annual awards recognise excellence in the freight forwarding industry and throughout the supply chain community. Now in their 22nd year, the Lloyd’s Loading List awards saw over 500 freight forwarders, shippers and industry professionals in attendance with CML shortlisted in the ‘Customer Care’ category.
CML was recently awarded the silver accreditation from Investor In Customers (IIC) in recognition of its delivery of exceptional levels of customer service. Reportedly, the company’s award entry also detailed CML’s core values and how customers are offered access to its customs expertise, which may highlight challenges and opportunities with regards to HMRC compliance. As part of this service, there is a review that can be taken so that companies can find out whether an HMRC Health Check from CML is beneficial.
“We’ve had a fantastic year in terms of being recognised for our achievements and being shortlisted in the Global Freight Awards is just another example of this,” said Kerry Delaney, Commercial Director. “We take great measures all year round to evaluate our customer care performance and we’d like to thank the team at CML for enabling us to excel in this field.”